Etech’s world-wide centers – Onshore, Nearshore, and Offshore, possess the capabilities to personalize click here the solution that best suit all your requirements. With Etech’s global outreach, Etech is often accessible to assist your shoppers and supply steady Fantastic activities.
a gaggle of devoted leaders inside the Get in touch with Centre business that are passionate about creating a remarkable change for our
About us Etech delivers next-era BPO remedies. a worldwide minority-owned small business, Etech has produced and trademarked how to show your info into strategic insights. Leveraging the strength of artificial plus human intelligence Etech boosts schooling and coaching to deal with crucial behaviors developing enhanced client activities and shareholder value. Etech introduced in 2003 with only four hundred workforce and just one Get hold of Centre in Nacogdoches, Texas.
Etech can be an omnichannel customer engagement answers service provider for a few of the entire world’s top and most respected manufacturers. The experience Etech has acquired throughout a variety of business enterprise verticals lets us to continually supply exceptional, own client activities.
find out more Life At Etech Etech thinks in working really hard and taking part in difficult and strives to produce staff sense empowered and assured in the job They may be doing.
At QEval, we’re devoted to assisting Make contact with facilities improve their performance by means of clear, actionable insights. Our efficiency analytics studies offer you a thorough breakdown of agent actions, customer interactions, and operational bottlenecks, so you can also make informed selections that result in measurable enhancements. With QEval, you don’t just get stories—you will get the applications and recommendations to act on them.
Etech’s impressive technologies methods and experienced leaders realize your enterprise requires and recognize the strategic insights your model ought to generate outcomes.
✅ Unexpected benefits beyond compliance You should not overlook this chance to remodel your Get hold of Centre functions! program a meeting with our experts:
Metrics like deal with time, CSAT scores, resolution premiums, and actionable insights are critical to accomplishment in 2024. long gone are the days of focusing only on get in touch with quantity. Now, it’s about digging into the quality of Just about every interaction and driving genuine success. able to take your phone Heart functionality to the subsequent stage? Enroll at QEval University and ???? Listen to Shawndra’s entire Perception listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
no matter whether it’s lessening get in touch with moments, improving upon agent efficiency, or maximizing the overall shopper working experience, our answers are created to drive actual results. all set to see how QEval can make a variance in the operations? Get in touch with us today to learn more. Make contact with Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of treatment, have faith in and Power introduced to the enterprise is what can make the culture at Etech distinctive. Our CEO routinely claims, “If we deal with our individuals, the quantities will handle on their own.”
improving your Call center’s overall performance doesn’t must be complicated. With QEval University, you’ll get usage of crucial instruments and schooling that give accurate, measurable advancements in agent performance.
meet up with Malisha, a shining star on our Customer Service team! From tackling jobs to savoring exciting group things to do, Malisha is aware of how to keep the balance concerning do the job and Enjoy. Her optimistic Frame of mind and crew spirit make her a Pleasure to work with.
a bunch of devoted leaders during the contact Heart business who are passionate about producing a extraordinary big difference for our
Allow me to share only a few critical capabilities of what we offer: ✅ in-depth insights into agent overall performance through extensive analytics